Responsible Gaming

Gambling should be an enjoyable form of entertainment, not a way to make money or manage financial difficulties. Nine Casino supports a balanced approach to gambling and encourages every player to understand their choices, set sensible limits and seek help if gambling begins to cause concern.

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Gamble for entertainment

Responsible gambling means keeping gambling within your personal, financial and time limits. Before you play, decide how much money and time you are comfortable spending. Treat that amount as an entertainment expense, similar to the cost of another leisure activity. Once your limit has been reached, stop playing, regardless of whether you are winning or losing.

In this review

Gamble for entertainment Tools to help you stay in control Recognising signs of concern Getting help and taking action

Gambling outcomes are based on chance. Past results do not predict future results, and no strategy can guarantee a win. A run of losses does not mean that a win is due, while a previous win does not make another win more likely. Do not gamble with the expectation of earning an income, recovering losses or solving financial problems.

Only gamble with money you can afford to lose.
Set a spending limit before you begin and do not exceed it.
Set a time limit and take regular breaks.
Keep gambling separate from essential expenses, savings and borrowed money.
Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
Never chase losses by increasing your stakes or continuing to play.
Remember that choosing not to gamble is always an option.

Nine Casino is intended for adults who meet the applicable legal age requirements. Do not allow children or other unauthorised people to access your account. Keep your login details private, use appropriate device security and sign out when using a shared device. You are responsible for making sure that gambling is permitted where you are located.

Tools to help you stay in control

Planning ahead can make it easier to follow your decisions while playing. Where available, use the account and play-management tools provided by the site. These may allow you to monitor activity, set deposit or spending limits, take a time-out or request account closure. Available tools, conditions and processing arrangements may vary, so review the relevant information before making a request.

Financial limits

Choose a limit that reflects your budget rather than your hopes of winning. Consider setting a daily, weekly or monthly amount before you start. A limit should include all gambling activity you undertake and should not be increased simply because you have lost money. If a limit is difficult to maintain, stop gambling and seek support.

Time limits and breaks

Online gambling can make time pass quickly. Use reminders, take regular breaks and make space for sleep, work, study, exercise, family and other interests. Avoid playing for long, uninterrupted periods. If you find yourself gambling longer than planned, consider taking a temporary break or asking for your account to be restricted.

Time-out and self-exclusion

A time-out can provide a short break from gambling. Self-exclusion is a stronger measure that restricts access for a selected period or until a specified condition is met, subject to the available process and applicable requirements. If you decide to self-exclude, do not create another account or use another person’s account to continue gambling.

You can also ask financial institutions, device providers or other relevant services about additional blocking tools. These tools may help reduce access to gambling, but they should be used alongside personal support and a clear decision to stop or reduce play.

If you ask for an account restriction or closure because of gambling concerns, do not request that it be reversed simply because you are experiencing a strong urge to play. A trusted person may be able to support you while the restriction is in place.

Recognising signs of concern

Gambling can become difficult to control gradually. Early action is often easier than waiting for serious financial, emotional or relationship problems. You may wish to pause and seek advice if any of the following signs apply to you:

You spend more money or time gambling than you planned.
You gamble with money needed for rent, bills, food, transport or other essentials.
You increase your stakes to try to feel the same excitement.
You return to gambling to win back money you have lost.
You borrow money, sell possessions or use credit to gamble.
You hide or minimise your gambling from family, friends or colleagues.
You feel restless, irritable or anxious when you try to stop.
You neglect work, study, sleep, health or relationships because of gambling.
You think about gambling frequently or find it difficult to focus on other activities.
You feel guilt, shame, stress or hopelessness connected with your gambling.

These signs do not mean that you should manage the problem alone. Stop playing, review your options and speak with a qualified gambling support service or a trusted person. Asking for help is a practical step and does not require you to wait until the situation becomes severe.

Supporting another person

If someone close to you is experiencing gambling harm, choose a calm time to talk. Explain what you have noticed without blame, listen to their concerns and encourage professional support. Avoid covering gambling debts or providing money for gambling, as this may allow the problem to continue. Protect your own wellbeing and seek advice for affected family members and friends as well.

Getting help and taking action

If gambling is affecting your finances, health, relationships or daily life, consider contacting an independent gambling-help service available in Australia. These services can offer confidential information, counselling, financial guidance and support for people who gamble as well as their families and friends. Search for a recognised Australian gambling support service in your state or territory, or speak with your doctor or another qualified health professional.

For financial concerns, an accredited financial counsellor may help you understand debts, prepare a budget and consider practical next steps. Your bank or payment provider may also have gambling-related controls or transaction-blocking options. These measures can complement, but should not replace, professional support and a personal decision to stop or reduce gambling.

Practical steps you can take today

Stop playing and take a break from gambling.
Review recent gambling activity and identify how much time and money has been spent.
Set a realistic limit or request a time-out, restriction or account closure where available.
Tell a trusted person what is happening and ask them to support your decision.
Remove saved payment methods and avoid borrowing money to gamble.
Contact an independent gambling support service or qualified professional.
Seek financial counselling if gambling has caused debt or affected essential expenses.

If you feel at immediate risk of harming yourself or someone else, contact emergency services in Australia or attend the nearest hospital emergency department. If you are in a crisis, seek urgent help from a qualified crisis-support service. Your safety comes first.

You can contact Nine Casino through the support options made available on the website to ask about account restrictions, responsible gaming tools or account closure. No support channel can guarantee a win or remove the need for personal limits. Responsible gambling is a shared process, and the safest choice is to stop playing whenever gambling is no longer enjoyable or within your control.