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Privacy Policy
This Privacy Policy explains how Nine Casino may collect, use, store and share personal information when you visit the website, create an account, use casino services or contact support. It also explains the choices available to players in Australia, including how to request access, correction or deletion of personal information and how to withdraw consent to marketing.
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Information we may collect
When you use Nine Casino, we may handle information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on the services you use, the checks that apply to your account and the choices you make. We aim to collect information that is reasonably needed to operate the website, provide gambling services, protect players and meet applicable requirements.
In this review
Account and contact information
This may include your name, date of birth, residential details, country of residence, username, account credentials and contact details. We may also record information you provide when you contact support, submit a request, make a complaint or otherwise communicate with us. Your account activity, preferences and settings may be associated with your account so that we can provide relevant services and respond to your requests.
Verification and identity information
To confirm identity, age, eligibility and account ownership, we may request identity documents, proof of address, photographs or other information used for verification. We may record the outcome of checks and information needed to detect suspected fraud, unauthorised access, money laundering, account misuse or other prohibited activity. Verification information should be submitted only through the secure methods made available on the website.
Payment and transaction information
We may handle details about deposits, withdrawals, wagers, winnings, refunds and other account transactions. Payment providers may process payment card, bank or other payment details directly. We may receive transaction references, payment status, limited payment information and records needed to reconcile activity, provide support and meet security and legal requirements. We do not generally need to keep complete payment credentials where a payment provider processes them.
Device, technical and usage information
When you visit or use the website, technical information may be recorded, such as your IP address, browser type, operating system, device identifiers, language settings, time zone, referring pages, approximate location and information about how you interact with the website. We may also record login events, pages viewed, errors, security events and other usage information. This helps us keep the website working, investigate technical issues and protect accounts and systems.
How we use information
We use personal information for purposes connected with operating Nine Casino and providing a safe, reliable service. Depending on the circumstances, these purposes may include:
- Creating, maintaining and administering your player account.
- Processing deposits, withdrawals, wagers, refunds and other transactions.
- Confirming your identity, age, account ownership and eligibility to use the services.
- Conducting security, anti-fraud, responsible gambling and account integrity checks.
- Communicating with you about your account, transactions, verification requests, service updates and support matters.
- Investigating complaints, disputes, suspected breaches of the terms or unusual activity.
- Improving website performance, usability, features, security and customer support.
- Sending marketing communications where permitted and where you have provided any consent that is required.
- Meeting legal, regulatory, tax, accounting, reporting and other compliance obligations.
- Protecting our rights, players, service providers, systems and the wider gambling environment.
We may use information in an aggregated, de-identified or statistical form for analysis, reporting and service improvement. Information in this form should not reasonably identify you. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.
Marketing choices
If you have agreed to receive promotional communications, we may send information about services, features or offers through available communication channels. You can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing available account preferences or contacting support@nine-casino.vip. Service and account messages may still be sent where they are necessary, such as notices about security, transactions, verification or changes affecting your account.
Sharing information
We may share relevant information with trusted service providers that help operate the website and services. These providers may support identity verification, payment processing, fraud prevention, technology, hosting, security, communications, customer support, analytics, auditing or professional advice. They may use information only for authorised purposes and are expected to handle it securely.
Information may also be disclosed where reasonably necessary to comply with legal or official requests, prevent or investigate suspected unlawful activity, protect a person from harm, enforce applicable terms, or establish, exercise or defend legal rights. If the business or part of its operations changes ownership or structure, information may be transferred as part of that change, subject to appropriate protections.
Cookies, security and retention
Cookies and similar technologies
Nine Casino may use cookies and similar technologies to remember preferences, keep you signed in, support essential website functions, understand website use, improve performance and help protect against suspicious activity. Some cookies may be placed by service providers supporting features such as analytics, security or communications. Cookies may be session-based, meaning they expire when your browser closes, or remain for longer to remember selected settings.
You can manage or disable cookies through your browser settings. Blocking certain cookies may affect sign-in, account functions, security features or the way parts of the website operate. Where a separate cookie notice or consent tool is presented, it may provide additional choices about non-essential cookies.
Security
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, monitoring, secure transmission, authentication processes and staff or provider procedures. No website, online account or method of transmission can be guaranteed to be completely secure, so you should keep your login details confidential and tell support promptly if you suspect unauthorised access.
Storage and retention
Personal information may be stored or processed by us or by service providers in Australia or other locations, depending on how the services are operated. Where information is handled by a provider, appropriate arrangements are intended to support its security and permitted use.
We keep information only for as long as reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified.
Your privacy rights and requests
Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of your information, and withdrawing consent where processing relies on your consent. You may also ask questions about how information is used or object to certain forms of processing where applicable.
How to make a request
To exercise your data rights, contact support@nine-casino.vip. Please clearly describe your request and provide enough information for us to identify your account and understand what you need. We may need to verify your identity before providing information or making changes, particularly where a request concerns account security or sensitive records.
- For access, ask for a copy or summary of the personal information associated with your account.
- For correction, identify the information you believe is inaccurate or incomplete and provide the correct details where appropriate.
- For deletion, ask us to remove information that is no longer needed or that may be eligible for deletion.
- To withdraw marketing consent, contact support@nine-casino.vip or use the unsubscribe or preference controls provided in the relevant message.
- For a privacy question or concern, explain the issue and the outcome you are seeking so it can be reviewed.
A request to delete information or withdraw consent does not necessarily affect processing that is required to operate your account, complete a transaction, protect the service, resolve a dispute or comply with legal obligations. We may retain certain records where required by law or where reasonably necessary for security, fraud prevention, auditing or the establishment, exercise or defence of legal claims. If we cannot fully comply with a request, we will explain the relevant reason where appropriate.
Changes to this Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be made available on the website and will apply from the date shown with it, where a date is provided. We encourage players to review this page periodically. If a change is significant, additional notice may be provided through an appropriate account or website channel.
By using Nine Casino after an updated Privacy Policy is published, you acknowledge that your information will be handled in accordance with the updated version, subject to your rights and any requirements that apply to the processing of your personal information.
